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Terms and Conditions

Terms and Conditions


Payment Terms: First orders are accepted on a C.O.D. or PREPAID basis only.
Customers wishing to establish an account must complete our credit application. EBCO INC. reserves the right to refuse, cancel or limit credit to any customer.
Unless specifically agreed otherwise, our terms are NET 30 Days from the invoicing date. Credit card payments are charged upon invoice.
The Company reserves the right to change prices without notice.
All prices featured are in Canadian dollars.
Returned Cheques: There is a $30.00 service charge for any cheque returned by your bank due to insufficient funds.
Adjustments: Please notify us immediately when there is an error in billing or shipping. We will make the necessary adjustment to your account. Do not change your invoice. All claims must be made in writing within 10 days of receipt of goods. To speed up the process, please quote the invoice number.
Returns:
 Merchandise cannot be returned without prior authorization from our head office.
 Merchandise authorized for return is subject to a 10% restocking fee.
 Freight charges for returned merchandise ordered by mistake by a customer will be the responsibility of the customer. If EBCO INC. is responsible for the error, we will arrange for shipping of the returned goods.
All return products need to be returned complete, with no missing parts to EBCO INC. No credit will be granted otherwise.


Defective items:
 Returns/defective will not be accepted if purchased more than 1 year ago.
 Merchandise cannot be returned without prior authorization from our head office.
 No credits will be issued without verification of specified items and at the prerogative of EBCO INC.
 All return products need to be returned complete, with no missing parts to EBCO INC. No credit will be granted otherwise.
Freight Claims: Before accepting shipments, check packages carefully for signs of damage or missing boxes. Claims for damaged goods or missing boxes must be marked on waybill before signing.
Shipping: Orders based on your MOQ (excluding taxes) will be shipped prepaid by us by a carrier selected by EBCO INC. Orders under your MOQ (excluding taxes) are subject to freight charges based on weight, number of boxes and transport company, unless you provide EBCO INC. with your transport company’s account number.
These Terms and Conditions apply to all products distributed by EBCO INC.

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